Website not loading on tablets

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  • #10881
    Tsubasa_gakitsubasa_gaki
    Member

    Hi, for some reason I cannot understand, the theme is not loading on tablets, it’s stuck on the loading screen. I tested on iPad with latest iOS update. What should I do? Is it a common problem? Website address: naitsa.wpengine.com

    #10903
    VeenaVeena
    Moderator

    We have tested our demo site and it is working well.
    At the moment we are unaware of this problem and Pls give a little bit of time to workout.

    #10917
    RaghavendraRaghavendra
    Moderator

    Looks like you disabled the smooth load and the site shows up now but still something keeps loading all the time in the browser on iOS which is probably the cause of loading screen not “going away”. Can you do a quickly check to see if remove the video section resolves this. I suspect the video is causing the site to be stuck probably. On desktop everything looks normal since you load HTML5 video but on mobile device, I suspect the YouTube video is probably leading to some issues.

    #10946
    Tsubasa_gakitsubasa_gaki
    Member

    Hi Meteorite, you were right about the video issue. Once I changed settings, it started working well. Thank you.

Viewing 4 posts - 1 through 4 (of 4 total)
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