Revolution Slider not activated after theme upgrade

[FaaizaHaque]

Hi,

My revolution slider no longer works and can’t be activated after you sent me an email update on the Agile theme. The Revolution Slider version was also updated with your Agile theme however when I try to activate Rev slider with my purchase code: 5f61a8e8-2b1f-4576-b807-902669a89eb1 it says it’s not valid. The site I have to registered against is http://www.brookerandco.com.au (my client) – when I first installed your theme as a test install it was against http://www.fanusolutions.com/agiledemo. So I tried to follow the instructions to de-register it however it too said my purchase code was invalid for Rev Slider.

Please assist me ASAP in resolving this as my client’s live site http://www.brookerandco.com.au no longer displays the slides.

I’ve given you admin access to http://www.brookerandco.com.au/wp-admin

username = agilesupport
password = jdHNh%N0shz3uvF)7vPWuLal

Thanks,
Faaiza

[FaaizaHaque]

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[Nexus]

Hi,

Since this is something related to activation code of the plugin, you will have to contact the plugin author to get this resolved. We would really want to help our customers regarding any theme related or plugin related issues, but this issue can only be resolved by the plugin author (since the activation info is maintained on their servers).

Since you have already purchased the revolution slider yourself, you are entitled for the plugin support from ThemePunch.

Pls let me know if I can do anything else. Thanks!

[FaaizaHaque]

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[Veena]

I just updated your homepage and now everything seems ok .
Can you pls check and confirm?

[Nexus]

Hi,

If you haven’t bought Rev slider directly, then you are considered non-direct user and you cannot activate the slider. The purchase code you get with the agile theme purchase is for the theme itself and will not work with the slider. The plugin is purchased by us and we are entitled for any support from themepunch and not the users of Agile theme. If the users want support for the plugin, then they will have to buy a copy of the plugin themselves.

The agile theme purchase code is for you as a proof of purchase of theme and has got nothing to do with any plugin included in the theme itself. The plugins are provided free for the users and they can use it for free(minus direct support and direct updates).

Hope that clarifies everything. If you need updated version of the slider, just send us an email and we will mail you the latest plugin file. Thanks!

[Nexus]

Besides, I forgot to mention that the plugin will be fully functional even without activating it. The activation is for those users who want private support and updates for the plugin itself.

[FaaizaHaque]

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