Missing Logo Image

[pierrecouchard]

Hi,

I can’t see my logo when viewing my website on Safari, Chrome or Opera.
Why is that?

Plus, I’d like to add a section just like yours in the demo (“WE DESIGN UNIQUE AND APPEALING WEBSITES”). How can I do that? I’ve tried looking in your documentation but couldn’t find it.

Thanks,
Hélène

[Ernesto]

Hi, could you send a link to your webpage so we can inspect the issue by ourselves?

For the “We design..” it is a regular page-section in a single-page site. You can download the layout of the complete demo site by importing the theme’s sample data and modify it to your taste afterwards!

[pierrecouchard]

Hi,

Here’s the link of my website:
http://unneek-antiques.com.au

Yes, I’d love to use your sample data and I’ve tried importing the theme’s sample data but it did not work.
It’s this file “extinct-sample-data.xml” right?

Thanks,

[Ernesto]

Hi, I’m using Google Chrome (and tried it on Opera and Safari) and the logo is showing up normally. Did you manage to solve this issue?

[pierrecouchard]

Hi,

No, I didn’t manage solving this issue.

I’m using a Mac and it only works with Firefox. But when we visit the website with a Windows PC, it does work properly with all browsers.

Same, when I load the website from an iPad or an iPhone, I can’t see the logo.

Seems to be some kind of issue with Apple devices…

[Nexus]

I am seeing the logo in all of my browsers both in mac and pc. But I see that you have not set the width and height of the retina logo in theme options. That will make the logo appear in iPhone and iPad. Thanks!

[pierrecouchard]

Ok, thanks, indeed it works much better that way!

And that explains why I couldn’t see the logo on my Macbook as it’s screen uses retina display.

Anyway, thanks again for your help!

[Nexus]

Glad to know that you resolved this issue 🙂

[Author]

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