Lost all website formatting

This topic is: resolved

This topic contains 7 replies, has 3 voices, and was last updated by Andrew Dally Andrew Dally 6 days, 21 hours ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #30390
    Andrew Dally
    Andrew Dally
    Participant
    Post count: 3

    Hi,

    I’ve just updated my wordpress site (including certain plugins such as Slider Revolution and page builder), but my website home page and contact us page has completely lost all formatting.

    Any help would be appreciated as I’m lost!
    https://www.dante.co.uk

    All styling seems to still be present, but I cannot see any being applied!!

    Thank you in advance,

    Andrew

    #30396
    Veena
    Veena
    Moderator
    Post count: 7688

    Can you pls share a temp login to your site here as a private reply. we ll take a look.

    Thanks.

    #30397
    Veena
    Veena
    Moderator
    Post count: 7688

    And the site link is not working it seems, getting error 403.

    #30399
    Andrew Dally
    Andrew Dally
    Participant
    Post count: 3

    Apologies Veena, seems as if there was an issue with billing last night.

    I’ve now resolved this so the website’s back up and running.

    Will reply with private login now.

    Thanks

    #30400
    Andrew Dally
    Andrew Dally
    Participant
    Post count: 3
    This reply has been marked as private.
    #30417
    Veena
    Veena
    Moderator
    Post count: 7688

    We will get back to you on this shortly.

    Thanks for your patience.

    #30418
    Raghavendra
    Raghavendra
    Moderator
    Post count: 4394

    The siteorigin page builder plugin was uninstalled and hence the formatting was lost. Installed and activated the plugin to restore the layout. Things are back to normal now.

    #30443
    Andrew Dally
    Andrew Dally
    Participant
    Post count: 3

    Thank you a lot for your help Raghavendra, it was quite a panic when this happened and I’m not too fluent with wordpress so couldn’t see the issue!

    I’ll remember to take backups next time also..

Viewing 8 posts - 1 through 8 (of 8 total)

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