contact form

[jmorgent]

Hello. I’m having problems with the contact form theme.

I sent the email below to my server:

“Hi.

I’m having trouble with a contact form on my (WordPress) theme.
I have configured the email and it is working. See attached picture.
Still, there is the following recommendation in the documentation:

Enter in the email address to which you want the email to be received. Once the theme is setup, test out the Contact Form functionality. The Contact Form function utilizes wp_mail function to send emails. If emails are not being received, please make sure the contact email entered is the right one and then check with your hosting provider to make sure SMTP and smtp_port have been setup right on your server. Or you can install a Plugin like the Configure SMTP plugin for WordPress to configure SMTP.

Any recommendations?”

Below is the technical answer:

“Thank you for contacting Help Desk.

Please bear in mind that wp_mail and sendmail are installed and fully operational on our servers, so there would be no need to utilize SMTP plugins.”

My site is http://www.promultis.com.br
user: support
password: MDYQVDg6
Please, detail all that you do

[Veena]

Can you do a quick check with this plugin and see if emails are being sent –

https://wordpress.org/plugins/check-email/

[jmorgent]

Hi
I tested with the recommended plugin and could send the email. See attached figure.
Thanks.

[Veena]

Instead of using theme default contact form can you pls try contact form 7?

[contact-form-7 id="5548" title="Invent Theme Contact Form"]

[jmorgent]

Hi.

So, why did you provide contact form theme?

Thanks.

[Raghavendra]

We recommend Contact Form 7 if the default theme form does not work on the site due to variety of reasons. It does work in most sites.

In your case, I see this error in the server when this form tries to load the sendmail.php file on hitting the send button –

Failed to load resource: the server responded with a status of 403 (Forbidden) http://www.promultis.com.br/wp-content/themes/invent/framework/scripts/sendmail.php

[Raghavendra]

So it is a permissions issue or .htaccess is blocking access to PHP files.

[jmorgent]

ok, thanks.

[Author]

Posts