Hi – it’s hard to make out the exact issue by looking at the screenshot (white stroke issue). Is it possible to leave a private message here for me with the site URL and little more description of what is happening?
And the error – [an error occurred while processing the directive] – haven’t encountered that before and I suspect a setup issue or a plugin issue. Can you check if this resolves the issue for you –
If not, pls disable all plugins and see if that helps. If nothing works, pls leave your login to the site and I can take a look. Thanks