Can you pls change the thumbnail generation in the General tab of theme options to “WordPress” from Aqua and see if that helps.
If problem persists pls share a temp login as a private msg , we ll take a look.
Thanks for the fix i will update to the new theme version just that i need to save all my customization’s first i didn’t use a child theme :/ do you have any recommendations for that problem.
It makes a backup of the existing plugin/theme as well in the media folder so you can always revert back or refer to the earlier version. If you made any changes to the source files (instead of child theme), you will need to redo them of course no matter what method you use for updating.