Unknown and strange bug

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #10924
    Zulfiyazulfiya
    Member

    On all pages disappeared body block with content. (sorry for my english)

    Link: women-academy.ru

    What is the problem, how to fix it?

    #10933
    VeenaVeena
    Moderator

    Pls share temporary login credentials here as a private reply ,We will take a look.
    BTW can you pls deactivate all the plugins once and check whether the issue is still there or not?

    Thanks

    #10935
    RaghavendraRaghavendra
    Moderator

    The content still exists on your site. Looks like your site is hacked and some malicious script is inserting ads/links and hiding the content via CSS. If you do a view source in the browser, the content still exists. You will need to change your password immediately and cleanup all plugins, scripts installed.

    #10944
    Zulfiyazulfiya
    Member
    This reply has been marked as private.
    #10956
    VeenaVeena
    Moderator

    Pls do immediately what meteorite has suggested.

    #10966
    Zulfiyazulfiya
    Member

    Done

    #10967
    Zulfiyazulfiya
    Member

    I have sent you login&pass in personal message

    #10969
    RaghavendraRaghavendra
    Moderator

    I disabled all plugins but no luck. Looks like the site has been hacked at the server level and is not something that can controlled at WordPress level. Generally, the hosting support would know how to fix this since they would have encountered such issues before. We are not the best people to look into this since we have never dealt with such a situation before.

    Can you pls contact the hosting support to resolve this? Worst case, you will need to do a clean install of the entire site after taking an backup of wordpress contents using export/import tool. Hope this helps.

    #10971
    Zulfiyazulfiya
    Member

    Thanks, i try.

    #10994
    Zulfiyazulfiya
    Member

    I moved the files and database(sql dump) on my local server, but the problem persists. The problem is not hosting.

    #11008
    RaghavendraRaghavendra
    Moderator

    Pls do a clean WordPress install and do an import of the export file from your site using WordPress Importer plugin. That way the content will remain but the server will be cleaned. Pls do not copy any files from the existing site.

Viewing 11 posts - 1 through 11 (of 11 total)
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