Is this Theme still suported?

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  • #36072
    Bart DaemsBart Daems
    Participant

    Hello

    I have an website running FitPro 2.7.

    When I update to FitPro 5.1.1 in WordPress backend, I get whitescreen in frontend.
    In backend the FitPro child options menu is gone.

    Trying to upload FitPro + FitPro Child manualy via FTP also gives issues.
    The logo shows very big, thereare several errors, and the Child theme cannot make connection to FitPro.
    I used the latest Theme files, downloaded from Envato.

    The theme hasn’t been updated since march 2020.
    Is there still support on this, so I can buy a support extension?

    Best regards,
    Bart

    #36074
    RaghavendraRaghavendra
    Moderator

    The theme is supported and if you provide temp credentials, we can take a look at the issues you are facing. It is recommended to upgrade in a staging site since 5.x was a major update to the theme.

    #36076
    Bart DaemsBart Daems
    Participant

    Thank you very much.
    I need to buy an support extension and then send you some credentials then?

    Gr,
    Bart

    #36079
    RaghavendraRaghavendra
    Moderator

    You can email us your credentials through the contact form here – https://themeforest.net/user/LiveMesh#contact. An update was released today with some compatibility fixes. Thanks

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