Can't access web pages in back office

[Steve Govern]

Hello,

I purchased the Site Origins widgets bundle and when I go to activate them, I cannot access my Pages themselves to edit. It goes to a blank white screen. What am I doing wrong? This is very frustrating.

[Raghavendra]

Pls ensure you have at least PHP 5.6 installed. If that does not help, pls post a temp login here and we will take a quick look. Thanks

[Raghavendra]

You can check the version of PHP installed in the Livemesh Widgets -> Debugging tab in WordPress admin.

[Steve Govern]

I have PHP 5.6 installed.

Here is a system info report if that helps.

### Begin System Info ###

— Site Info

Site URL: http://www.kleidon.com
Home URL: http://www.kleidon.com
Multisite: No

— Plugin Configuration

Name: Livemesh SiteOrigin Widgets Pro
Version: 1.8.4

— WordPress Configuration

Version: 4.9.4
Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Create 1.0.6
Show On Front: page
Page On Front: Home (#8)
Page For Posts: Blog (#634)
ABSPATH: /home/domains/kleidon.com/docs/
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit

— WordPress Active Plugins

All In One SEO Pack: 2.4.5.1
Anti-Spam by CleanTalk: 5.89
Black Studio TinyMCE Widget: 2.6.2
Calculated Fields Form: 1.0.209
Contact Form 7: 5.0.1
Contact Form 7 Captcha: 0.0.2
Disable Comments: 1.7.1
Duplicate Post: 3.2.1
Livemesh SiteOrigin Widgets Pro: 1.8.4
Page Builder by SiteOrigin: 2.6.2
Redirection: 3.2
SiteOrigin Widgets Bundle for Create: 10.1.4.4
Slider Revolution: 5.4.7.1
Sucuri Security – Auditing, Malware Scanner and Hardening: 1.8.12
Typekit Fonts for WordPress: 1.9.0
UpdraftPlus – Backup/Restore: 1.14.4
WordPress Importer: 0.6.3
WP-Optimize: 2.2.0 (needs update – 2.2.2)

— WordPress Inactive Plugins

— Webserver Configuration

PHP Version: 5.6.30
MySQL Version: 5.7.17
Webserver Info: Apache

— PHP Configuration

Memory Limit: 268435456
Upload Max Size: 50M
Post Max Size: 50M
Upload Max Filesize: 50M
Time Limit: 160
Max Input Vars: 1000
Display Errors: On (1)

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

### End System Info ###

[Steve Govern]

Do you mean access to the back office?

[Raghavendra]

yes if possible – not sure that is possible if you have installed in intranet.

[Steve Govern]

This reply has been marked as private.

[Veena]

I have checked your site and i am able to edit and view pages . Everything works perfect.

Are you still have this issue?

[Steve Govern]

The problem occurs when I activate all the Site Origin widgets and then go to a page to try to edit and then it comes to a blank screen. When they are deactivated, I can access pages just fine.

[Veena]

Now i see the issue.. I have deactivated five widgets and activated the rest and now able to edit and view the pages.

Pls give us a couple of days time to check and fix the issue with these .

Thanks for your patience.

[Raghavendra]

I see that you have a plugin named SiteOrigin Widgets Bundle for Create which seems to be cause of the error. I unintstalled the same and installed the original version of SiteOrigin Widgets Bundle from WordPress repository and things are looking better now.

[Raghavendra]

Pls contact your theme provider regarding this unofficial modified version of widgets bundle plugin – it is also breaking the backend of certain widgets. We cannot even configure our grid widgets with their version installed.

[Steve Govern]

I updated the theme to the latest version and that seems to work. I will let you know if I have problems in the future. Thanks for the help.

[Raghavendra]

Glad things look better with the recent versions of the theme.

[Author]

Posts