Can you post a private message here with the login? Will help debug the issue a bit. Also pls mention the phone/build you are using. From your images, it is not clear if the logo is loaded or not. You can use the following Custom CSS and see if it helps too –
@media only screen and (-webkit-min-device-pixel-ratio: 2) {
#site-logo a img.retina-logo { display: none; }
#site-logo a img.standard-logo { display: block; }
}